Digitally active

images“Take a risk and keep testing, because what works today won’t work tomorrow, but what worked yesterday may work again.” Amrita Sahasrabudhe, Strategic Marketing Leader at PetSmart, said this in 2014 and since then PWC have released figures of data growth at 50% on last year with 571 websites being created every minute and 300 billion emails sent every day! Not only is the digital age here but it’s taking over.

Dr Johnny walker – CEO and founder of Jinga Life

jwprofileAn interventional radiologist and nucleur physisist, Johnny spent his younger years travelling around western Australia where he provided the remote aboriginal communities with mobile ultrasounds out of his truck. This was Johnny’s first thought at this new way of practising medicine and since then he has been preaching and designing telemedicine, which uses IT to provide clinical health services from a distance cutting out both long hospital ques as well as vital time spent travelling to hospitals. Through the use of online platforms such as Jinga Life. This exciting new venture is designed to keep the whole family healthy without the constant worry of something being wrong, they do this by providing the resources, knowledge and connectivity needed to keep the entire family fit and well 24 hours a day 7 days a week!images (1) To date Jinga Life has 2700 clinicans along with 145k patients. While we have seen Digital takeover in areas such as banking and shopping, this could be the platform that turns medicine digital also. While I myslef would be hesitant towards the idea of this online consultation, it has been tested quite intensivly and so I feel it is a step in the right direction. My only concern with this would be that it could commercialise healthcare more than it already is. Below is the link to Johnny’s lecture where he describes how he feels he can change the way we approach healthcare. Johnny’s lecture on digital healthcare.

David Erixon – Head of innovation at Ulster bank

download (3)“Anything that can be done in a connected way will be done in a connected” this was Davids opening remark as he began to describe Ulster banks latest Digital innovation. As a young man David knew the importance of being one step ahead of the competition, this opportunity soon came in 1994 when together with friends Daivid decided to set up a technilogical education firm, Hyper Island. This company was based on the presumption that as the world enters into the digital age, they will need to be educated on what lies ahead, this philosophy has guided the business to operate in seven different locations with over 70 staff allowing them to continually educate and inspire young minds capable of being tomorrows future. The following link from Hyper Island describes their philosphy, https://vimeo.com/7885122. From this David became an expert on all things digital, progressing his career in many aspects. David now sits on an advisory board in FightBall inc and is a crucial block in the digital wall at Ulster bank.

In my opinion Daivid craves exploring the unknown and download (2)with this how the digital age will impact the future. He has recently noticed a corrilation between scandinavian countries and the progressive rate of the public engaging in transactions by card. For example, in Sweden less than 20% of all transactions is done with money and 80% done with card. This corrilation suggests that the importance of real currency may be becoming obsolete and that paper money may soon come to an end. With 75% of irsh transactions being handled by cash we are a long way from a digital payment reality however as our economy and politics become as stable and constistent as the scandanaviens you never know, we could be saying goodbye to heavy wallets soon!

Alistair Croll – Public speaker in lean analytics

download (4)“Innovation is key” Alistair described this as the most important thing to take from the entire seminar, as while coming up with an idea is great coming up with the platform to sell that idea and others like it is what will set you apart. Having co-founded Startupfest, an interactive 3 day event in Montreal Canada, Alistair has a keen awareness for innovation and where it will come from. Taking us back through the ages Alistair took us  to 1894 where the rise of horse manure in London became something of a crisis, the 50,000 horses in the city needed to transport both people and goods were leaving their mark on the coutries capital quite literally. After a world summit on the matter, there were no clear solutions to the problem with many thinking the problem would never be dealth with. However, one hundred years later to the year in 1994 the world wide web was idownload (5)nvented and the start of the digital age had begun. While in 1894 there was an international crisis that coudln’t be solved, a year later the car was patented by George Selden who began to mass produce, reducing this crisis to a small spec in the memory of those affected. This is what the future has instore for us now, as practical problems arise it will be advances in technology that will save us, offering new solutions to all issues deemed impractical. I agree with Alistair in many ways, most importantly with Innovation. While we continue to look for new ways of improving our society in both a practical sense as well as a recreational sense i feel like it will be our strides in technology and digital innovation that will get us closer to that goal. I’ll finish up with a quote from Mr.Croll himself “Progression in innovation inspires change”.

Socially Awkward

Introduction

Just like the quiet child at the back of class, Irish businesses are consocial-media-introtent with not interacting with others around them, leaving them without the support and help needed to grow their businesses into global enterprises like we have popping up all over the country today. Having had seven influential business men and women in to talk about the importance of “getting social” I will show you how to effectively grow your business using social media allowing you to connect with
millions of customers across several platforms available to set up a global network in which to trade. In the words of Bill Gates “Content is king”.

Paul Hayes – Beachhut PR

paul-hayes-beachut-speaker Firstly, we heard from Paul Hayes, CEO and founder of Beachhut PR who works with innovative and driven people in the venture backed tech start-up sector. Paul had clearly been around the block when it came to working with start-ups as he knew the steps to take to give your company the best chance of survival. Highlighting that it is better to create a market than join one Paul described many ways you can grab the attention of your audience in a discrete manner. While referencing your businesses past can create trust and stability, it is important to keep the focus on the future and demonstrate that you are as current and up to date as any other business out there. This is done by continuously modernising your company website and release weekly/monthly updates about what you are doing new in the coming period.

It is always helpful to become a dependant source for journalists as your company name will get free publicity as well as construct a positive brand image to those in the appropriate sector. While publicity is always encouraging you’re only interesting once to journalists, and so as a start-up it is better to hit that sweet spot of exposure in the third paragraph where your reputation cannot be damaged but your name is read as much as the headline, if this level of exposure can be hit time and time again on a platform with enough traction to get noticed by investors the odds of survival will grow in your favour. However as Paul mentioned repeatedly it is the entrepreneurs who fail that end up working for and setting up the global multi-nationals that dominate today, but on September seventh 2015 Paul set up an event for all the failed entrepreneurs to come together and share their stories, improving their chances the next time they set up a business. He called it the “Start-up Wake” shown in the link below. https://www.youtube.com/watch?v=63fOJsYEhQw

Matthew Weil – Voicesage

Next, we heard from head of product at VoiceSage, Matthew Weil who explained how data is the new oil. With all markets becoming global the data also becomes global meaning whoever has the relevant data for a specific item has the customer trends, advertising information and the financial information to ensure that their businessocial-media-2017s has the best chance of appealing to customers desires. With Facebook and Twitter being two of the major platforms for businesses to reach out to its customers it is imperative that they have a strong podium to display their company. As of January second, it has been released that Facebook dominates the social media usage with 1.19billion active monthly users.
With such advances in technology different prospects occur, such as the ability to create “chatbots” or robotic users, to advertise or act as a helpline on the internet. For example, when you buy credit for your mobile and the chatbot walks you through the steps. This cuts out the need for human involvement, improving the customers service and saving the company money.

Anne Marie Boyhan – Bank of Ireland

Head of anne-marie-boyhan-boisocial at BOI, Anne Marie explained to us how her and her team engage with potential customers through a variety of online platforms each with a different appearance for a different target audience. The importance to come up with engaging content is vital in today’s competitive business environment. “Content is fire and social media is petrol” Anne Marie illuminated. With research showing that 74% of content this year will be video it is crucial to invest in your online presence as much as possible, you have to see these expenditures as investments not expenses because in the end of the day would you like to spend a couple of thousand euro on a poorly produced messy video with a few thousand views and minimum exposure or would you prefer to spend twenty thousand on a superb cinematic film being shared by sites all over the world attracting thousands of customers. I certainly know which choice I would make in that situation.

While continuous updates on company sites is necessary to keep and acquire customers it is important to keep all information relevant to keep engagement at a high rate, with an astonishing 60% of Irish between the ages of 16 and 24 on Snapchat, BOI’s social team works hard to upload interesting topics that will appeal to a younger market. BOI will continue to promote themselves in a fun and friendly way so when students need loans or go to buy a car they immediately think of that snapchat page with all the cool facts. With 84% of all BOI’s followers watching their first-up snaps, they have successfully penetrated the young banking market.

Aisling Tobin – Jameson

aisling-tobin-jamesonJameson’s senior brand manager, Aisling could show us a completely different side of the card as she and her team at Jameson had just completed a new marketing campaign themselves, and so walked us through who they targeted, where they targeted and what platform they used to do it, easy right! This new campaign is aimed at laid-back and stress free customers, who primarily want to have a good time with friends. For this type of audience Aisling and the team came up with entertaining content that had nothing to do with their own brand but appealed to their audience keeping them with the brand. The following video was released over a year ago, and while the brand is not mentioned the viewer is engaged long enough for the viewer to generate a healthy image of the brand.  https://www.youtube.com/watch?v=EI7XSNmPX-A

Jameson aim to relate with their customers on an emotional level and will often use slower music with their adverts as well as engaging with each one of your senses. “Social media is the key to any brand” without it you cannot grow your brand on a large scale, you will notice that the bigger the company the stronger their online presence across all platforms. While everyone talks about content being the big one, that it is all you need, it is nothing without engagement. Engagement is what gets you your business, it is what gets you your profits. This is the reason we need interesting content, to entice our customers to look at our website. Jameson’s solution for this was to create and run an online pub quiz off of twitter for their target audience who were not out and about that night. This helps the business to generate a positive image in the eyes of consumers.

Hugh Curran – Digital transformation consultant

hugh-curran-digital-consultantWorking with business’s all over the world Hugh Curran helps socially unaware companies to better their image online and indicates how they can get their content seen on a large scale. As he explained the purpose of an article header is to grab the attention of the audience and so should be something relevant and interesting typically do to with local news. Once you have the customer reading the article that is where your content should engage with them promoting your business. Keeping conhughtent up to date and relevant is the key to getting consistant views, and with 65% of Irish business’s online today the competition is growing meaning it is more important than ever to grab the reader’s attention as well as engaging with them.

Research has shown that 85% of Facebook users watch video’s with the sound off. A good trick to get around this problem is to introduce subtitles for all video’s. However at the end of the day some people will just scroll right past your content unless they see something that attracts them towards it, having good influencers of your brand can create a certain image that will make your brand more desirable to followers of that influencer. These do not have to be celebraties, they can simply be new customers of your local store, this can create a link effect where one influencer might talk about your brand to their family spreading a healthy image extending your potential customer base.

Paul Berney – mCordis

paul-berney-mcordisCo-founder and managing partner of the mobile marketing company mCordis, Pauls role is to educate business’s all over the world about the importance of mobile marketing. Having spoken at both public and private events in over 40 countries mCordis has delivered mobile marketing strategy and training to some of the world’s biggest brands including Adidas, Coca-Cola, The Home Depot, FedEx, Kraft, Pepsi, Pfizer, P&G and Unilever. We live in an age of continuous connectivity where micro moments make for a large customer base. As technology is progressing it is important to keep your marketing campaign up to date as much as possible by engaging with each aspect of potential customers. Pokemon go achieved an ultimate blend of both physical and digital platforms, allowing them to have the edge on competitors through their continuous development in digital marketing. Combininstarbucks-paul-berneyg physical, digital and sensorial aspects creates an emotional appeal to your company. A great example of this emotional appeal is in Starbucks, the physical appeal to Starbucks is the shop itself with the sound of current songs and the smell of freshly roasted coffee beans making up the sensorial aspect.
The only element Starbucks were missing now was the digital attraction, and after a trial in Portland USA, Starbucks launched a 30million pound investment in July 2015 for the UK to introduce a click and collect service where customers could order and pay for drinks online having the beverage waiting for them when they get to the store reducing the line of customers improving service for both the store and customers.

Erik Weaver – Xerox

erik-weaver-xeroxOur last speaker of the evening was VP of communication and marketing solutions at Xerox, Erik Weaver. As an accomplished marketing consultant Erik has worked with a variety of business’s, showing each the significance in developing their individual online profile. While we have come a long way in the last twenty years Erik believes we are only scraping the tip of the iceberg. The future is upon us. Advances in technology are opening new doors that we have never seen before. Among these possibilities lie drones, drones are already being tested to deliver packages in the UK by Amazon and in terms of using them for a business there are endless options, weather it be for advertising, delivery or communications, drones are the future and if companies decide to embrace that they have a real chance of developing a competitive edge on rival companies. While the concept has not been made 100% effective yet there is no doubt that it is only a matter of time before we see drones flying over head on a regular occurrence.amazon prime air.

Conclusion

conclusionLooking back at all the speakers have said I can say without doubt that the digital age is well under way, with competition coming from all over the world it is vital that companies distinguish themselves from their rivals. Creating and maintaining an engaging social media presence is going to be what sets business’s apart in the coming years. Keeping your image as positive as possible in the eyes of your potential clients through clever and interesting pages across appropriate platforms and distinguishing between sites aimed at different client types. “You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.” – Steve Jobs.

Getting started

Having attended the seminar on entrepreneurship I learned how a few examples came up with the concept and the finished product for their business’s. The strongest message I gathered from the seminar was that anybody and I mean anybody can be a successful entrepreneur providing they work hard for it.

Firstly, we met with Philippe Brodeur, the proud founder of the digital storage company OvercastHQ. Having very little expertise in the digital world Philippe ventured into an unknown market but after identifying a problem he knew he could make a very successful company if he could develop a solution. This desire for success pushed him to work endlessly on the concept of a cloud based storage platform before his competitors would do the same. Philippe successfully found a gap in a very niche market that had a great potential demand, now all he needed was the technology to do it. As Philippe said make great friends out of “techies” as they are the ones who make your ideas possible, Philippe also pointed out how no matter how good the product/service the one thing a company needs to get investments is traction (sales, views, orders etc..) without traction no investor will be interested in your business. With Google listing them as “one of 40 Irish start-ups capable of changing the world for good”, Philippe is clearly on the right track.

Philippe knew that he wanted to be an entrepreneur and so found it that bit easier whereas later we heard from someone who was not so set on the fame and shame of the start-up world, Elva Carri founder of Girlcrew came across her idea by accident and casually followed it along as it grew, Carri was looking to go dancing one night but with no friends to go out with she took to Tinder, the online dating app to find new friends by masquerading as the opposite sex asking in her dating profile that she was just looking for a few friends to go out with around the same age as herself. Within a few hours Carri had over 40 women asking what to do and so by complete accident set up Girlcrew the place where single young women go to set up plans with similar minded women in their local area. With Girlcrew now in ten countries it is expanding vigorously and showing no signs of it slowing down. Having been flown over to Silicon valley by Facebook to meet Mark Zuckerberg, Carri and the rest of her team are on the ground floor of a very successful business plan. This was an example of need, idea, action, where there was a need which caused an idea to be generated along with an action to fix the problem.

Lastly I would like to talk about Gavin Walsh who’s motivation came from wanting to achieve, the founder of the online taxi company iCabbi. Gavin shared a great story from his childhood where he used to sell Christmas trees for pocket-money in the winter but he describes the journey back from collecting them with the van full of trees and all his savings spent on trees as the point of no return. This describes the moment in an entrepreneurs life whereby they are fully committed to the business and must devote themselves to it for any hope of a return. This is why each and every entrepreneur must be fully confident in their concepts. From the words of Christopher Columbus “you can never cross the ocean until you have the courage to lose sight of the shore”.

While Philippe with OvercastHQ was an entrepreneur to make money, Elva with Girlcrew an entrepreneur to fix a problem and Gavin with iCabbi an entrepreneur to achieve there is a fourth reason to become an entrepreneur. Iseult Ward set up the food donation organisation FoodCloud after realising how much food is thrown out on a daily basis by the supermarkets. With three hundred meals being thrown out on average every week there was a real chance to cut the waste and help those who need it most, this organisation collects good quality food that would have been thrown out and donates it to shelters and the less fortunate. With retailers like Tesco and other big names FoodCloud is hugely impacting the hunger problems of the less fortunate. Iseults team has now been approached by Tesco to expand to their English outlets to clear their excess food stocks also. From a small donation in a farmers market to the huge deliveries from one of the worlds leading brands the organisation has grown to one of the largest of its time and with only good intentions. As Iseult said in her talk FoodCloud are connecting those who have too much food with those who have too little.

Each entrepreneur encountered different obstacles while setting up their businesses for different reasons, but the one thing each entrepreneur had in common was none of them gave up, none of them quitted when it got tough, each one strived to achieve and in doing so each entrepreneur set up a successful global business capable of great things. In the words of Mark Twain “The secret of getting ahead is getting started”.

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