Introduction
Just like the quiet child at the back of class, Irish businesses are con
tent with not interacting with others around them, leaving them without the support and help needed to grow their businesses into global enterprises like we have popping up all over the country today. Having had seven influential business men and women in to talk about the importance of “getting social” I will show you how to effectively grow your business using social media allowing you to connect with
millions of customers across several platforms available to set up a global network in which to trade. In the words of Bill Gates “Content is king”.
Paul Hayes – Beachhut PR
Firstly, we heard from Paul Hayes, CEO and founder of Beachhut PR who works with innovative and driven people in the venture backed tech start-up sector. Paul had clearly been around the block when it came to working with start-ups as he knew the steps to take to give your company the best chance of survival. Highlighting that it is better to create a market than join one Paul described many ways you can grab the attention of your audience in a discrete manner. While referencing your businesses past can create trust and stability, it is important to keep the focus on the future and demonstrate that you are as current and up to date as any other business out there. This is done by continuously modernising your company website and release weekly/monthly updates about what you are doing new in the coming period.
It is always helpful to become a dependant source for journalists as your company name will get free publicity as well as construct a positive brand image to those in the appropriate sector. While publicity is always encouraging you’re only interesting once to journalists, and so as a start-up it is better to hit that sweet spot of exposure in the third paragraph where your reputation cannot be damaged but your name is read as much as the headline, if this level of exposure can be hit time and time again on a platform with enough traction to get noticed by investors the odds of survival will grow in your favour. However as Paul mentioned repeatedly it is the entrepreneurs who fail that end up working for and setting up the global multi-nationals that dominate today, but on September seventh 2015 Paul set up an event for all the failed entrepreneurs to come together and share their stories, improving their chances the next time they set up a business. He called it the “Start-up Wake” shown in the link below. https://www.youtube.com/watch?v=63fOJsYEhQw
Matthew Weil – Voicesage
Next, we heard from head of product at VoiceSage, Matthew Weil who explained how data is the new oil. With all markets becoming global the data also becomes global meaning whoever has the relevant data for a specific item has the customer trends, advertising information and the financial information to ensure that their busines
s has the best chance of appealing to customers desires. With Facebook and Twitter being two of the major platforms for businesses to reach out to its customers it is imperative that they have a strong podium to display their company. As of January second, it has been released that Facebook dominates the social media usage with 1.19billion active monthly users.
With such advances in technology different prospects occur, such as the ability to create “chatbots” or robotic users, to advertise or act as a helpline on the internet. For example, when you buy credit for your mobile and the chatbot walks you through the steps. This cuts out the need for human involvement, improving the customers service and saving the company money.
Anne Marie Boyhan – Bank of Ireland
Head of
social at BOI, Anne Marie explained to us how her and her team engage with potential customers through a variety of online platforms each with a different appearance for a different target audience. The importance to come up with engaging content is vital in today’s competitive business environment. “Content is fire and social media is petrol” Anne Marie illuminated. With research showing that 74% of content this year will be video it is crucial to invest in your online presence as much as possible, you have to see these expenditures as investments not expenses because in the end of the day would you like to spend a couple of thousand euro on a poorly produced messy video with a few thousand views and minimum exposure or would you prefer to spend twenty thousand on a superb cinematic film being shared by sites all over the world attracting thousands of customers. I certainly know which choice I would make in that situation.
While continuous updates on company sites is necessary to keep and acquire customers it is important to keep all information relevant to keep engagement at a high rate, with an astonishing 60% of Irish between the ages of 16 and 24 on Snapchat, BOI’s social team works hard to upload interesting topics that will appeal to a younger market. BOI will continue to promote themselves in a fun and friendly way so when students need loans or go to buy a car they immediately think of that snapchat page with all the cool facts. With 84% of all BOI’s followers watching their first-up snaps, they have successfully penetrated the young banking market.
Aisling Tobin – Jameson
Jameson’s senior brand manager, Aisling could show us a completely different side of the card as she and her team at Jameson had just completed a new marketing campaign themselves, and so walked us through who they targeted, where they targeted and what platform they used to do it, easy right! This new campaign is aimed at laid-back and stress free customers, who primarily want to have a good time with friends. For this type of audience Aisling and the team came up with entertaining content that had nothing to do with their own brand but appealed to their audience keeping them with the brand. The following video was released over a year ago, and while the brand is not mentioned the viewer is engaged long enough for the viewer to generate a healthy image of the brand. https://www.youtube.com/watch?v=EI7XSNmPX-A
Jameson aim to relate with their customers on an emotional level and will often use slower music with their adverts as well as engaging with each one of your senses. “Social media is the key to any brand” without it you cannot grow your brand on a large scale, you will notice that the bigger the company the stronger their online presence across all platforms. While everyone talks about content being the big one, that it is all you need, it is nothing without engagement. Engagement is what gets you your business, it is what gets you your profits. This is the reason we need interesting content, to entice our customers to look at our website. Jameson’s solution for this was to create and run an online pub quiz off of twitter for their target audience who were not out and about that night. This helps the business to generate a positive image in the eyes of consumers.
Hugh Curran – Digital transformation consultant
Working with business’s all over the world Hugh Curran helps socially unaware companies to better their image online and indicates how they can get their content seen on a large scale. As he explained the purpose of an article header is to grab the attention of the audience and so should be something relevant and interesting typically do to with local news. Once you have the customer reading the article that is where your content should engage with them promoting your business. Keeping con
tent up to date and relevant is the key to getting consistant views, and with 65% of Irish business’s online today the competition is growing meaning it is more important than ever to grab the reader’s attention as well as engaging with them.
Research has shown that 85% of Facebook users watch video’s with the sound off. A good trick to get around this problem is to introduce subtitles for all video’s. However at the end of the day some people will just scroll right past your content unless they see something that attracts them towards it, having good influencers of your brand can create a certain image that will make your brand more desirable to followers of that influencer. These do not have to be celebraties, they can simply be new customers of your local store, this can create a link effect where one influencer might talk about your brand to their family spreading a healthy image extending your potential customer base.
Paul Berney – mCordis
Co-founder and managing partner of the mobile marketing company mCordis, Pauls role is to educate business’s all over the world about the importance of mobile marketing. Having spoken at both public and private events in over 40 countries mCordis has delivered mobile marketing strategy and training to some of the world’s biggest brands including Adidas, Coca-Cola, The Home Depot, FedEx, Kraft, Pepsi, Pfizer, P&G and Unilever. We live in an age of continuous connectivity where micro moments make for a large customer base. As technology is progressing it is important to keep your marketing campaign up to date as much as possible by engaging with each aspect of potential customers. Pokemon go achieved an ultimate blend of both physical and digital platforms, allowing them to have the edge on competitors through their continuous development in digital marketing. Combinin
g physical, digital and sensorial aspects creates an emotional appeal to your company. A great example of this emotional appeal is in Starbucks, the physical appeal to Starbucks is the shop itself with the sound of current songs and the smell of freshly roasted coffee beans making up the sensorial aspect.
The only element Starbucks were missing now was the digital attraction, and after a trial in Portland USA, Starbucks launched a 30million pound investment in July 2015 for the UK to introduce a click and collect service where customers could order and pay for drinks online having the beverage waiting for them when they get to the store reducing the line of customers improving service for both the store and customers.
Erik Weaver – Xerox
Our last speaker of the evening was VP of communication and marketing solutions at Xerox, Erik Weaver. As an accomplished marketing consultant Erik has worked with a variety of business’s, showing each the significance in developing their individual online profile. While we have come a long way in the last twenty years Erik believes we are only scraping the tip of the iceberg. The future is upon us. Advances in technology are opening new doors that we have never seen before. Among these possibilities lie drones, drones are already being tested to deliver packages in the UK by Amazon and in terms of using them for a business there are endless options, weather it be for advertising, delivery or communications, drones are the future and if companies decide to embrace that they have a real chance of developing a competitive edge on rival companies. While the concept has not been made 100% effective yet there is no doubt that it is only a matter of time before we see drones flying over head on a regular occurrence.amazon prime air.
Conclusion
Looking back at all the speakers have said I can say without doubt that the digital age is well under way, with competition coming from all over the world it is vital that companies distinguish themselves from their rivals. Creating and maintaining an engaging social media presence is going to be what sets business’s apart in the coming years. Keeping your image as positive as possible in the eyes of your potential clients through clever and interesting pages across appropriate platforms and distinguishing between sites aimed at different client types. “You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.” – Steve Jobs.